Call enquiry example

An example call.create request for a phone enquiry (category 62, Care Enquiry via Phone). All names, contact details and messages are made up.

Who can use it: enquiry webhooks are available to Enhanced and Platinum subscribers. See Enquiry Webhooks Overview.

The fields outside categorySpecificData are the same for every type and are described in Enquiry Webhook Request. Every field listed below is always sent; if the information was not collected, its value is null.

Fields

Sent as call.create when a phone call to a setting's carehome.co.uk phone number is recorded as a care enquiry (category 62). data.id is the ID of the call record, not an enquiry ID. entrydate is when the call started, emailto and the address fields are always null, and bodycontent is an HTML summary of the call.

Field	Type	Description
`comment`	string or null	The caller's comments.
`summary`	string or null	A summary of the call.
`enquirerType`	string or null	Who the caller is. One of the listed values below.
`agentName`	string or null	The name of the person at the setting who took the call.
`whoIsNeedOfCare`	string or null	Who needs care, from the enquirer's point of view. One of the listed values below.
`careNeededType`	string or null	The type of care needed. One of the listed values below.
`howSoonType`	string or null	How soon care is needed. One of the listed values below.
`stayLengthType`	string or null	Whether the stay is long-term or short-term. One of the listed values below.
`fundingType`	string or null	How the care will be paid for. One of the listed values below.
`enquirerInterestedInATour`	string	`Yes` if the caller said they would like a tour, otherwise `No`.
`agentOfferedATour`	string	`Yes` if the person who took the call offered a tour, otherwise `No`.
`enquirerLeftVoicemail`	boolean or null	`true` if the caller left a voicemail.
`personNeedingCareFurtherRequirements`	string or null	Further details about the care needed.
`personNeedingCareName`	string or null	The full name of the person who needs care, if both a first name and a surname were given.
`howDidAgentHandleCall`	string or null	Feedback on how the call was handled.

Example request

{
  "type": "call.create",
  "timestamp": "2026-11-03T10:26:10.344Z",
  "data": {
    "id": 98765,
    "category": {
      "id": 62,
      "name": "Care Enquiry via Phone"
    },
    "member": {
      "id": "123456",
      "name": "Example Care Home",
      "postcode": "AB1 2CD"
    },
    "group": {
      "id": "654321",
      "name": "Example Care Group",
      "postcode": "AB1 2CD"
    },
    "emailto": null,
    "emailfrom": "example@example.com",
    "entrydate": "2026-11-03T10:15:00.000Z",
    "bodycontent": "<p><strong>Lead Summary</strong><br>Example summary text.</p><p><strong>Additional Details about Care Requirements</strong><br>N/A</p><p><strong>Enquirer Interested in a Tour</strong><br>Yes</p><p><strong>Agent Offered a Tour</strong><br>Yes</p><p><strong>Enquirer Comment</strong><br>Example message text.</p>",
    "firstname": "Example",
    "surname": "Name",
    "address1": null,
    "address2": null,
    "address3": null,
    "town": null,
    "postcode": null,
    "telephone": "01234 567890",
    "isAnonymised": "No",
    "categorySpecificData": {
      "comment": "Example message text.",
      "summary": "Example summary text.",
      "enquirerType": "Individual",
      "agentName": "Example Name",
      "whoIsNeedOfCare": "A parent",
      "careNeededType": "Older person residential",
      "howSoonType": "1 - 3 months",
      "stayLengthType": "Permanent/Long-term",
      "fundingType": "Self funding (Private)",
      "enquirerInterestedInATour": "Yes",
      "agentOfferedATour": "Yes",
      "enquirerLeftVoicemail": false,
      "personNeedingCareFurtherRequirements": null,
      "personNeedingCareName": "Example Name",
      "howDidAgentHandleCall": "Example feedback text."
    }
  }
}

Listed values

These fields contain one of the values below, or null. N/A can also appear, mainly on call enquiries. We may add values in future, so make sure your system accepts values it does not recognise.

whoIsNeedOfCare

Myself
A parent
A partner
Another family member
A friend
A client

careNeededType

Older person residential
Older person residential dementia
Older person nursing
Older person nursing dementia
Other types of care
Not sure

howSoonType

Immediately (1 day - 1 week)
1 week - 1 month
1 - 3 months
3 - 6 months
6 months +

stayLengthType

Permanent/Long-term
Respite/Short-term

fundingType

Self funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Not sure

enquirerType (call enquiries only)

Individual
Social Services
Hospital Discharge
Agency
Unknown