# carehome-co-uk Support > Knowledge base documentation for carehome-co-uk Support. ## v1 - [carehome.co.uk overview](https://support.carehome.co.uk/docs/carehomecouk-overview.md) - [How do carehome.co.uk searches work?](https://support.carehome.co.uk/docs/how-do-carehomecouk-searches-work.md) - [What is Profile Completeness?](https://support.carehome.co.uk/docs/what-is-profile-completeness-1.md) - [1. Base Data](https://support.carehome.co.uk/docs/1-base-data.md) - [2. Funding & Fees](https://support.carehome.co.uk/docs/2-funding-fees.md) - [3. Care Offered](https://support.carehome.co.uk/docs/3-care-offered.md) - [4. Facilities & Services](https://support.carehome.co.uk/docs/facilities-services.md) - [5. Description](https://support.carehome.co.uk/docs/5-description.md) - [6. 12+ Photos](https://support.carehome.co.uk/docs/6-12-photos.md) - [7. Video](https://support.carehome.co.uk/docs/7-video.md) - [8. Meet the Team](https://support.carehome.co.uk/docs/8-meet-the-team.md) - [9. Tour Availability](https://support.carehome.co.uk/docs/9-tour-availability.md) - [Registration Info](https://support.carehome.co.uk/docs/registration-info.md) - [Ranking report](https://support.carehome.co.uk/docs/ranking-report.md) - [360 Virtual Tours](https://support.carehome.co.uk/docs/360-virtual-tours.md) - [How do I add a PDF brochure to my profile?](https://support.carehome.co.uk/docs/how-do-i-add-a-pdf-to-my-profile.md) - [How we define Dementia Care Types and Why](https://support.carehome.co.uk/docs/how-we-define-dementia-care-types-and-why.md) - [Adding bed vacancy information](https://support.carehome.co.uk/docs/adding-bed-vacancy-information.md) - [News, press releases and upcoming events](https://support.carehome.co.uk/docs/news-press-releases-and-upcoming-events.md) - [Why Activate Call Insights?](https://support.carehome.co.uk/docs/why-activate-call-insights.md) - [How to Activate Call Insights](https://support.carehome.co.uk/docs/how-to-activate-call-insights.md) - [An overview of Call Insights](https://support.carehome.co.uk/docs/call-insights-for-care-home-groups-getting-started.md) - [Call Insights FAQs](https://support.carehome.co.uk/docs/call-insights.md) - [Leads/Enquiries How to view the stats and generate more leads/enquiries](https://support.carehome.co.uk/docs/leads-and-enquiries-how-to-view-the-stats-and-generate-more-leadsenquiries.md) - [Notification emails and enquiry channelling](https://support.carehome.co.uk/docs/enquiry-channelling.md) - [Suggested tracking of enquiries and leads](https://support.carehome.co.uk/docs/suggested-tracking-of-enquiries-and-leads.md) - [Call Analysis](https://support.carehome.co.uk/docs/call-analysis.md) - [Why are reviews so important?](https://support.carehome.co.uk/docs/why-are-reviews-so-important.md) - [Review Submission Guidelines](https://support.carehome.co.uk/docs/review-submission-guidelines.md) - [Understanding Our Review Rating Categories: Why They Matter](https://support.carehome.co.uk/docs/understanding-our-review-categories-why-they-matter.md) - [Our review publishing process](https://support.carehome.co.uk/docs/our-review-publishing-process.md) - [Your reviews – Reviews Published, Not Published and Pending publication](https://support.carehome.co.uk/docs/your-reviews-reviews-published-not-published-and-pending-publication.md) - [Replying to Reviews](https://support.carehome.co.uk/docs/replying-to-reviews.md) - [Creating a positive reply to a positive review](https://support.carehome.co.uk/docs/creating-a-positive-response-to-a-positive-review.md) - [Guidance for creating a positive reply to a negative review](https://support.carehome.co.uk/docs/guidance-for-creating-a-positive-response-to-a-negative-review.md) - [What is carehome.co.uk’s approach to negative reviews?](https://support.carehome.co.uk/docs/what-is-our-approach-to-negative-reviews.md) - [How does our review challenge process work?](https://support.carehome.co.uk/docs/how-does-our-review-challenge-process-work.md) - [How is the review score calculated?](https://support.carehome.co.uk/docs/how-is-the-review-score-calculated.md) - [Review Score - Your Questions Answered](https://support.carehome.co.uk/docs/review-score-your-questions-answered.md) - [How does change of ownership affect reviews?](https://support.carehome.co.uk/docs/how-does-change-of-ownership-affect-reviews.md) - [Review Cards](https://support.carehome.co.uk/docs/review-cards.md) - [Invite to Review Quick email invitation](https://support.carehome.co.uk/docs/invite-to-review-quick-email-invitation-1.md) - [Invite to Review Link for email and social media](https://support.carehome.co.uk/docs/invite-to-review-link-for-social-sharing.md) - [Invite to Review CSV bulk upload](https://support.carehome.co.uk/docs/invite-to-review-csv-bulk-upload.md) - [Review Widgets – Vertical, Horizontal and Submit Review](https://support.carehome.co.uk/docs/review-widgets-vertical-horizontal-and-submit-review-1.md) - [Common Issues When Adding a Review Widget to Your Website](https://support.carehome.co.uk/docs/common-issues-when-adding-a-review-widget-to-your-website.md) - [Review Showcase](https://support.carehome.co.uk/docs/photostories.md) - [Reviews - Review Insights](https://support.carehome.co.uk/docs/reviews-reports-analysis-1-1.md) - [Top 20 Individual Care Home Awards - Frequently asked questions](https://support.carehome.co.uk/docs/top-20-care-home-awards-frequently-asked-questions.md) - [Top 20 Group Care Home Awards - Frequently asked questions](https://support.carehome.co.uk/docs/clone-top-20-group-care-home-awards-frequently-asked-questions.md) - [Awards criteria - regulatory authority compliance](https://support.carehome.co.uk/docs/awards-criteria-regulatory-authority-compliance.md) - [5 ways to promote your carehome.co.uk award](https://support.carehome.co.uk/docs/5-ways-to-promote-your-carehomecouk-award.md) - [What is a care award stamp?](https://support.carehome.co.uk/docs/what-is-a-care-award-stamp.md) - [How do I post jobs from XML Feed](https://support.carehome.co.uk/docs/xml-job-feed.md) - [How to edit a live job](https://support.carehome.co.uk/docs/how-to-edit-a-live-job.md) - [How do I close my live jobs?](https://support.carehome.co.uk/docs/how-do-i-close-my-live-jobs.md) - [How do I repost a closed job?](https://support.carehome.co.uk/docs/how-do-i-repost-a-closed-job.md) - [How do I post a new job?](https://support.carehome.co.uk/docs/how-do-i-post-a-new-job.md) - [How do I repost an expired job?](https://support.carehome.co.uk/docs/how-do-i-repost-an-expired-job.md) - [How do job credits work?](https://support.carehome.co.uk/docs/how-do-job-credits-work.md) - [Do I add a URL or an email address to my job advert for applications?](https://support.carehome.co.uk/docs/do-i-add-a-url-or-an-email-address-to-my-job-advert-for-applications.md) - [How do I filter non-UK based applicants from my job roles?](https://support.carehome.co.uk/docs/how-do-i-filter-non-uk-based-applicants-from-my-job-roles.md) - [How do I see reports about my job usage?](https://support.carehome.co.uk/docs/how-do-i-see-reports-about-my-job-usage.md) - [Video How to use CV search to find quality job candidates](https://support.carehome.co.uk/docs/video-how-to-use-cv-search-to-find-quality-job-candidates.md) - [How Can I See the Login History for my CV Search Account?](https://support.carehome.co.uk/docs/how-can-i-see-the-login-history-for-my-cv-search-account.md) - [What is a Job Profile Description?](https://support.carehome.co.uk/docs/what-is-a-job-profile-description.md) - [How do I add a Job Profile Description?](https://support.carehome.co.uk/docs/how-do-i-add-a-job-profile-description.md) - [How do I view my orders and invoices?](https://support.carehome.co.uk/docs/how-do-i-view-my-invoices-and-orders.md) - [How do I add my colleagues to my carehome.co.uk account?](https://support.carehome.co.uk/docs/how-do-i-add-my-colleagues-to-my-carehomecouk-account.md) - [I’m no longer receiving emails from carehome.co.uk, what should I do?](https://support.carehome.co.uk/docs/im-no-longer-receiving-emails-from-carehomecouk-what-should-i-do.md) - [How to log into your carehome.co.uk control panel](https://support.carehome.co.uk/docs/how-to-log-into-your-carehomecouk-control-panel.md) - [How to rank higher in our search results](https://support.carehome.co.uk/docs/how-to-rank-higher-in-our-search-results.md) - [How to ensure your contact details are correct so you never lose an enquiry](https://support.carehome.co.uk/docs/how-to-ensure-your-contact-details-are-correct-so-you-never-lose-an-enquiry.md) - [How to access enquiries from potential care seekers](https://support.carehome.co.uk/docs/how-to-access-enquiries-from-potential-care-seekers.md) - [The Care Help Team](https://support.carehome.co.uk/docs/care-help-whats-it-all-about.md) - [Care Helpline FAQs](https://support.carehome.co.uk/docs/care-helpline-brand-new-resource-for-care-seekers.md) - [Getting started with our Basic service](https://support.carehome.co.uk/docs/getting-started-with-our-basic-profile.md) - [How to take control of your free basic profile](https://support.carehome.co.uk/docs/how-to-take-control-of-your-free-basic-profile.md) - [What can I add to my basic profile to make it more attractive to care seekers?](https://support.carehome.co.uk/docs/what-can-i-add-to-my-basic-profile-to-make-it-more-attractive-to-care-seekers.md) - [Using Call Insights to Improve Enquiries & Conversion - Webinar 2026](https://support.carehome.co.uk/docs/using-call-insights-to-improve-enquiries-conversion-webinar-2026.md) - [How to generate care enquiries on carehome.co.uk in 2026 - Webinar 2026](https://support.carehome.co.uk/docs/how-to-generate-care-enquiries.md) - [Caring Britain: How the care home landscape is changing - Webinar 2026](https://support.carehome.co.uk/docs/caring-britain-how-the-care-home-landscape-is-changing-webinar-2026.md) - [Caring Britain: How demand for care homes is changing - Webinar 2026](https://support.carehome.co.uk/docs/ageing-britain-how-demand-for-care-homes-is-changing-webinar-2026.md) - [How to create the perfect profile on carehome.co.uk - Webinar 2025](https://support.carehome.co.uk/docs/how-to-create-the-perfect-profile-on-carehomecouk-webinar-2025.md) - [Recruiting the best care home sector talent with carehome.co.uk - Webinar 2025](https://support.carehome.co.uk/docs/recruiting-the-best-care-home-sector-talent-with-carehomecouk.md) - [Building Trust and Visibility: Maximising the Power of Reviews on carehome.co.uk - Webinar 2025](https://support.carehome.co.uk/docs/building-trust-and-visibility-maximising-the-power-of-reviews-webinar-2025.md) - [Reviews API overview](https://support.carehome.co.uk/docs/reviews-api-overview.md) - [Reviews API](https://support.carehome.co.uk/docs/reviews-api.md) - [Reviews API Changelog](https://support.carehome.co.uk/docs/reviews-api-changelog.md) - [Review Score API](https://support.carehome.co.uk/docs/review-score-api.md) - [Review Score Certificate API](https://support.carehome.co.uk/docs/review-score-certificate-api.md) - ['Review Us' QR Code Poster API](https://support.carehome.co.uk/docs/review-us-qr-code-poster-api.md) - [Jobs API overview](https://support.carehome.co.uk/docs/jobs-api.md) - [Jobs API Changelog](https://support.carehome.co.uk/docs/jobs-api-change-log.md) - [Input screenshots](https://support.carehome.co.uk/docs/input-screenshots.md) - [Job API List](https://support.carehome.co.uk/docs/job-api-list.md) - [Job Post](https://support.carehome.co.uk/docs/job-post.md) - [Job Close](https://support.carehome.co.uk/docs/job-close.md) - [Job Edit](https://support.carehome.co.uk/docs/job-edit.md) - [Job Application API](https://support.carehome.co.uk/docs/job-application-api.md) - [Response & Error information](https://support.carehome.co.uk/docs/response-error-information.md) - [Enquiry API Overview](https://support.carehome.co.uk/docs/enquiry-api-overview.md) - [Enquiry Data](https://support.carehome.co.uk/docs/enquiry-data.md) - [Enquiry Categories](https://support.carehome.co.uk/docs/enquiry-categories.md) - [Viewing your API Keys](https://support.carehome.co.uk/docs/viewing-your-api-keys.md) - [Enquiry Webhooks Overview](https://support.carehome.co.uk/docs/webhooks-overview.md) - [Enquiry Webhook Request](https://support.carehome.co.uk/docs/webhook-request.md) - [Enquiry Webhook Setup](https://support.carehome.co.uk/docs/webhook-setup.md) - [Brochure request example](https://support.carehome.co.uk/docs/webhooks-brochure-request-example.md) - [Call enquiry example](https://support.carehome.co.uk/docs/webhooks-call-enquiry-example.md) - [Care enquiry example](https://support.carehome.co.uk/docs/webhooks-care-enquiry-example.md) - [Care Enquiry via Care Help Team example](https://support.carehome.co.uk/docs/care-enquiry-via-care-help-team-example.md) - [General enquiry example](https://support.carehome.co.uk/docs/webhooks-general-enquiry-example.md) - [Job enquiry example](https://support.carehome.co.uk/docs/job-enquiry-example.md) - [Tour request example](https://support.carehome.co.uk/docs/tour-enquiry-example.md)