Reviews

It's difficult to miss third party reviews. They appear more and more in our busy routines, educating us before we make an online purchase, helping us to select a builder or plumber and informing us about our next holiday destination. Reviews are mo...

All care homes listed on the site have a Basic Profile which you as an owner can claim free of charge to generate reviews and build your reputation online and in your local community. Enhanced, Premium and Platinum subscribers benefit from addition...

What are Review Cards? The carehome.co.uk Review Cards are a very effective way of generating reviews for your care home. You can hand out the Review Cards to residents and their friends/family and/or place them in a stand to encourage reviews. ...

What is a Review Widget? Our Review Widgets are tools that can be easily embedded into your website to showcase information such as your reviews, ratings and/or review score for your setting or group. The widgets are also an effective way to help...

carehome.co.uk Review Score One of the main things we do with your reviews is generate a review score . We take into account the size of your care home, the amount of reviews generated and the average review score to determine a mark out of 10. Th...

Reviews are at the heart of everything that we do as they are the best way to help care seekers create an understanding of what a care home is like and choose the right option for their loved one. The reviews provide residents/service users or thei...

Under the ‘Your Reviews’ tab in the Control Panel you can view all the reviews that have been published for your setting, which reviews have not been published and any reviews currently pending. You can find this section under the ‘Reviews’ tab in...

Online reviews have become an essential in the decision-making process for care seekers. Understanding the dos and don'ts of managing online reviews on carehome.co.uk is vital for maintaining a positive reputation and attracting potential residents....

There are few better feelings than having your hard work and effort recognised and we believe positive feedback should be acknowledged and celebrated.  A thoughtful, considered and individual reply can be as important as the review itself becau...

A care home or group’s review score is the number you see in the blue circle on the search result pages as well as individual profiles (the actual score is calculated to 3 decimal places, and then rounded to 1 decimal place on the website). ...

We’ve just published our first review and it’s 5-star. Why isn’t our score 10?  The score takes time to grow.  A maximum score is only possible when the care home has achieved full points for both parts of the score calculation.  A...

Our objective is to publish as many reviews as possible, both positive and negative, in order to help the care seeker find the right care home.  Consumer law, specifically the Competitions and Markets Authority (CMA) has stated that review web...

If the care provider believes that a review does not comply with our review policy (e.g. defamatory, not submitted by a valid connection, not submitted within 12 months of the experience), then the care provider has the option to challenge the rev...

We understand it can be really frustrating to receive a negative review, especially as care homes work so hard and are passionate about caring for their residents. However, no one expects a care home to receive 100% positive feedback. All businesses...

The Reviews Reports & Analysis section is your platform for viewing and evaluating your setting’s reviews over time to help you identify where to concentrate your efforts to maximise the number of enquiries generated.  You can find the Rep...

Why use invite to review? Carehome.co.uk’s ‘invite to review’ feature enables you to invite people by email to review your care home. It is available with Enhanced, Premium and Platinum subscriptions. Many visitors to your care home may not be ...

Why use invite to review? Carehome.co.uk’s ‘invite to review’ feature enables you to invite people by email to review your care home. It is available with Enhanced, Premium and Platinum subscriptions. Many visitors to your care home may not be ...

Why use Invite to Review? carehome.co.uk’s ‘Invite to Review’ feature enables you to invite people by email to review your care home. It is available with Enhanced, Premium and Platinum subscriptions. Many visitors to your care home may not be ...

What is the stamp? The ‘Recommended On’ stamp is an image confirming that your care home is registered on carehome.co.uk and has been reviewed through the site. It can come as in electronic form or as a window sticker. The stamp looks like thi...