Care Enquiry via Care Help Team example

An example care.create request for a care enquiry sent by our Care Help Team on a family's behalf (category 63, Care Enquiry via Care Help Team). All names, contact details and messages are made up.

Who can use it: enquiry webhooks are available to Enhanced and Platinum subscribers. See Enquiry Webhooks Overview.

The fields outside categorySpecificData are the same for every type and are described in Enquiry Webhook Request. Every field listed below is always sent; if the information was not collected, its value is null.

Fields

Sent as care.create when our Care Help Team sends a care enquiry to a setting on a family's behalf.

Field	Type	Description
`comment`	string or null	The enquirer's message. It can contain HTML.
`personNeedingCareName`	string or null	The full name of the person who needs care, if the enquirer gave both a first name and a surname.
`personNeedingCareAge`	integer or null	The age of the person who needs care.
`personNeedingCareGender`	string or null	The gender of the person who needs care.
`whoIsNeedOfCare`	string or null	Who needs care, from the enquirer's point of view. One of the listed values below.
`careNeededType`	string or null	The type of care needed. One of the listed values below.
`howSoonType`	string or null	How soon care is needed. One of the listed values below.
`stayLengthType`	string or null	Whether the stay is long-term or short-term. One of the listed values below.
`fundingType`	string or null	How the care will be paid for. One of the listed values below.
`enquirerInterestedInATour`	string	`Yes` if the enquirer said they would like a tour, otherwise `No`.

Example request

{
  "type": "care.create",
  "timestamp": "2026-11-03T10:26:10.344Z",
  "data": {
    "id": 12345679,
    "category": {
      "id": 63,
      "name": "Care Enquiry via Care Help Team"
    },
    "member": {
      "id": "123456",
      "name": "Example Care Home",
      "postcode": "AB1 2CD"
    },
    "group": {
      "id": "654321",
      "name": "Example Care Group",
      "postcode": "AB1 2CD"
    },
    "emailto": "manager@example.com",
    "emailfrom": "example@example.com",
    "entrydate": "2026-11-03T10:26:07.000Z",
    "bodycontent": "Example message text.",
    "firstname": "Example",
    "surname": "Name",
    "address1": null,
    "address2": null,
    "address3": null,
    "town": null,
    "postcode": null,
    "telephone": "01234 567890",
    "isAnonymised": "No",
    "categorySpecificData": {
      "comment": "<p>Example message text.</p>",
      "personNeedingCareName": "Example Name",
      "personNeedingCareAge": 84,
      "personNeedingCareGender": "Female",
      "whoIsNeedOfCare": "A parent",
      "careNeededType": "Older person residential",
      "howSoonType": "1 - 3 months",
      "stayLengthType": "Permanent/Long-term",
      "fundingType": "Self funding (Private)",
      "enquirerInterestedInATour": "No"
    }
  }
}

Listed values

These fields contain one of the values below, or null. N/A can also appear, mainly on call enquiries. We may add values in future, so make sure your system accepts values it does not recognise.

whoIsNeedOfCare

Myself
A parent
A partner
Another family member
A friend
A client

careNeededType

Older person residential
Older person residential dementia
Older person nursing
Older person nursing dementia
Other types of care
Not sure

howSoonType

Immediately (1 day - 1 week)
1 week - 1 month
1 - 3 months
3 - 6 months
6 months +

stayLengthType

Permanent/Long-term
Respite/Short-term

fundingType

Self funding (Private)
Local Authority with Top-up
Local Authority
NHS Continuing Healthcare (CHC)
Not sure