---
title: "General enquiry example"
slug: "webhooks-general-enquiry-example"
updated: 2026-10-21T12:26:25Z
published: 2026-10-21T12:26:25Z
canonical: "support.carehome.co.uk/webhooks-general-enquiry-example"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.carehome.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# General enquiry example

An example `general.create` request for a general enquiry (category 1). All names, contact details and messages are made up.

> [!NOTE]
> **Who can use it:** enquiry webhooks are available to Enhanced and Platinum subscribers. See [Enquiry Webhooks Overview](https://support.carehome.co.uk/docs/webhooks-overview).

The fields outside `categorySpecificData` are the same for every type and are described in [Enquiry Webhook Request](https://support.carehome.co.uk/docs/webhook-request). Every field listed below is always sent; if the information was not collected, its value is `null`.

## Fields

Sent as `general.create` when a general enquiry is sent to a setting (category 1).

| Field | Type | Description |
| --- | --- | --- |
| `comment` | string or null | The enquirer's message. It can contain HTML. |

### Example request

```
{
  "type": "general.create",
  "timestamp": "2026-11-03T10:26:10.344Z",
  "data": {
    "id": 12345682,
    "category": {
      "id": 1,
      "name": "General Enquiry"
    },
    "member": {
      "id": "123456",
      "name": "Example Care Home",
      "postcode": "AB1 2CD"
    },
    "group": {
      "id": "654321",
      "name": "Example Care Group",
      "postcode": "AB1 2CD"
    },
    "emailto": "manager@example.com",
    "emailfrom": "example@example.com",
    "entrydate": "2026-11-03T10:26:07.000Z",
    "bodycontent": "Example message text.",
    "firstname": "Example",
    "surname": "Name",
    "address1": null,
    "address2": null,
    "address3": null,
    "town": null,
    "postcode": null,
    "telephone": "01234 567890",
    "isAnonymised": "No",
    "categorySpecificData": {
      "comment": "<p>Example message text.</p>"
    }
  }
}
```