---
title: "Enquiry Webhook Categories"
slug: "webhooks-categories"
updated: 2026-10-21T12:26:23Z
published: 2026-10-21T12:26:23Z
canonical: "support.carehome.co.uk/webhooks-categories"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.carehome.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Enquiry Webhook Categories

Every enquiry webhook has a category in `data.category` that tells you what kind of enquiry it is, alongside the enquiry type in `type`.

> [!NOTE]
> **Who can use it:** enquiry webhooks are available to Enhanced and Platinum subscribers. See [Enquiry Webhooks Overview](https://support.carehome.co.uk/docs/webhooks-overview).

## Categories

You choose which enquiry types a webhook receives in the Portal. Some types cover more than one category.

| Category ID | Category name | Type |
| --- | --- | --- |
| 1 | General Enquiry | `general.create` |
| 2 | Brochure Request | `brochure.create` |
| 4 | Care Enquiry | `care.create` |
| 5 | Job Enquiry | `job.create` |
| 20 | Onsite Tour/Consultation Request | `tour.create` |
| 21 | Remote Tour/Consultation Request | `tour.create` |
| 62 | Care Enquiry via Phone | `call.create` |
| 63 | Care Enquiry via Care Help Team | `care.create` |

In the request body the category looks like this:

```
"category": {
  "id": 63,
  "name": "Care Enquiry via Care Help Team"
}
```

A Care Enquiry via Care Help Team is a care enquiry our Care Help Team sent to your setting on behalf of a family. A Care Enquiry via Phone is a call to your setting's carehome.co.uk phone number that has been recorded as a care enquiry.

Use the category ID rather than the name in your code, as names can change.

## Types

Every type ends in `.create`, because we only send new enquiries. Test events from the Portal end in `.test`, for example `tour.create.test`; see [Enquiry Webhook Setup](https://support.carehome.co.uk/docs/webhook-setup).

Each enquiry type has an example page showing a full request and the extra fields it carries:

- [Care enquiry example](https://support.carehome.co.uk/docs/webhooks-care-enquiry-example)
- [Care Enquiry via Care Help Team example](https://support.carehome.co.uk/docs/care-enquiry-via-care-help-team-example)
- [Brochure request example](https://support.carehome.co.uk/docs/webhooks-brochure-request-example)
- [Tour request example](https://support.carehome.co.uk/docs/tour-enquiry-example)
- [Call enquiry example](https://support.carehome.co.uk/docs/webhooks-call-enquiry-example)
- [General enquiry example](https://support.carehome.co.uk/docs/webhooks-general-enquiry-example)
- [Job enquiry example](https://support.carehome.co.uk/docs/job-enquiry-example)