---
title: "Call enquiry example"
slug: "webhooks-call-enquiry-example"
updated: 2026-10-21T12:26:26Z
published: 2026-10-21T12:26:26Z
canonical: "support.carehome.co.uk/webhooks-call-enquiry-example"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.carehome.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Call enquiry example

An example `call.create` request for a phone enquiry (category 62, Care Enquiry via Phone). All names, contact details and messages are made up.

> [!NOTE]
> **Who can use it:** enquiry webhooks are available to Enhanced and Platinum subscribers. See [Enquiry Webhooks Overview](https://support.carehome.co.uk/docs/webhooks-overview).

The fields outside `categorySpecificData` are the same for every type and are described in [Enquiry Webhook Request](https://support.carehome.co.uk/docs/webhook-request). Every field listed below is always sent; if the information was not collected, its value is `null`.

## Fields

Sent as `call.create` when a phone call to a setting's carehome.co.uk phone number is recorded as a care enquiry (category 62). `data.id` is the ID of the call record, not an enquiry ID. `entrydate` is when the call started, `emailto` and the address fields are always `null`, and `bodycontent` is an HTML summary of the call.

| Field | Type | Description |
| --- | --- | --- |
| `comment` | string or null | The caller's comments. |
| `summary` | string or null | A summary of the call. |
| `enquirerType` | string or null | Who the caller is. One of the [listed values](/docs/webhooks-call-enquiry-example#values) below. |
| `agentName` | string or null | The name of the person at the setting who took the call. |
| `whoIsNeedOfCare` | string or null | Who needs care, from the enquirer's point of view. One of the [listed values](/docs/webhooks-call-enquiry-example#values) below. |
| `careNeededType` | string or null | The type of care needed. One of the [listed values](/docs/webhooks-call-enquiry-example#values) below. |
| `howSoonType` | string or null | How soon care is needed. One of the [listed values](/docs/webhooks-call-enquiry-example#values) below. |
| `stayLengthType` | string or null | Whether the stay is long-term or short-term. One of the [listed values](/docs/webhooks-call-enquiry-example#values) below. |
| `fundingType` | string or null | How the care will be paid for. One of the [listed values](/docs/webhooks-call-enquiry-example#values) below. |
| `enquirerInterestedInATour` | string | `Yes` if the caller said they would like a tour, otherwise `No`. |
| `agentOfferedATour` | string | `Yes` if the person who took the call offered a tour, otherwise `No`. |
| `enquirerLeftVoicemail` | boolean or null | `true` if the caller left a voicemail. |
| `personNeedingCareFurtherRequirements` | string or null | Further details about the care needed. |
| `personNeedingCareName` | string or null | The full name of the person who needs care, if both a first name and a surname were given. |
| `howDidAgentHandleCall` | string or null | Feedback on how the call was handled. |

### Example request

```
{
  "type": "call.create",
  "timestamp": "2026-11-03T10:26:10.344Z",
  "data": {
    "id": 98765,
    "category": {
      "id": 62,
      "name": "Care Enquiry via Phone"
    },
    "member": {
      "id": "123456",
      "name": "Example Care Home",
      "postcode": "AB1 2CD"
    },
    "group": {
      "id": "654321",
      "name": "Example Care Group",
      "postcode": "AB1 2CD"
    },
    "emailto": null,
    "emailfrom": "example@example.com",
    "entrydate": "2026-11-03T10:15:00.000Z",
    "bodycontent": "<p><strong>Lead Summary</strong><br>Example summary text.</p><p><strong>Additional Details about Care Requirements</strong><br>N/A</p><p><strong>Enquirer Interested in a Tour</strong><br>Yes</p><p><strong>Agent Offered a Tour</strong><br>Yes</p><p><strong>Enquirer Comment</strong><br>Example message text.</p>",
    "firstname": "Example",
    "surname": "Name",
    "address1": null,
    "address2": null,
    "address3": null,
    "town": null,
    "postcode": null,
    "telephone": "01234 567890",
    "isAnonymised": "No",
    "categorySpecificData": {
      "comment": "Example message text.",
      "summary": "Example summary text.",
      "enquirerType": "Individual",
      "agentName": "Example Name",
      "whoIsNeedOfCare": "A parent",
      "careNeededType": "Older person residential",
      "howSoonType": "1 - 3 months",
      "stayLengthType": "Permanent/Long-term",
      "fundingType": "Self funding (Private)",
      "enquirerInterestedInATour": "Yes",
      "agentOfferedATour": "Yes",
      "enquirerLeftVoicemail": false,
      "personNeedingCareFurtherRequirements": null,
      "personNeedingCareName": "Example Name",
      "howDidAgentHandleCall": "Example feedback text."
    }
  }
}
```

## Listed values

These fields contain one of the values below, or `null`. `N/A` can also appear, mainly on call enquiries. We may add values in future, so make sure your system accepts values it does not recognise.

### whoIsNeedOfCare

- `Myself`
- `A parent`
- `A partner`
- `Another family member`
- `A friend`
- `A client`

### careNeededType

- `Older person residential`
- `Older person residential dementia`
- `Older person nursing`
- `Older person nursing dementia`
- `Other types of care`
- `Not sure`

### howSoonType

- `Immediately (1 day - 1 week)`
- `1 week - 1 month`
- `1 - 3 months`
- `3 - 6 months`
- `6 months +`

### stayLengthType

- `Permanent/Long-term`
- `Respite/Short-term`

### fundingType

- `Self funding (Private)`
- `Local Authority with Top-up`
- `Local Authority`
- `NHS Continuing Healthcare (CHC)`
- `Not sure`

### enquirerType (call enquiries only)

- `Individual`
- `Social Services`
- `Hospital Discharge`
- `Agency`
- `Unknown`