---
title: "Using Call Insights to Improve Enquiries & Conversion - Webinar 2026"
slug: "using-call-insights-to-improve-enquiries-conversion-webinar-2026"
updated: 2026-08-26T12:35:17Z
published: 2026-08-26T12:35:17Z
canonical: "support.carehome.co.uk/using-call-insights-to-improve-enquiries-conversion-webinar-2026"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.carehome.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Call Insights to Improve Enquiries & Conversion - Webinar 2026

Watch our recent webinar for individual care homes, 'Using Call Insights to Improve Enquiries & Conversion' hosted by Client Manager, Alex Jones.

Watch the webinar to see:

- Why Call Insights matters - Understand the hidden value in your incoming calls and how they can reveal trends, opportunities, and missed conversions.
- How it works - A simple walkthrough of how Call Insights captures, analyses, and presents your call data.
- Key features - From call tracking to performance metrics, see what’s available to you.
- Best practices - Learn how top-performing homes use Call Insights to refine their approach and improve enquiry handling.
- Turning insights into action - Practical steps you can take immediately to improve outcomes from your calls.

[Embedded content](https://www.youtube.com/embed/ehLkdAoSQjQ??si=ck_s4orNJxGLj2Hk&wmode=opaque&rel=0)

**Webinar slides**

[PDF document](https://cdn.document360.io/2500aecc-383f-4082-bc84-b3f52303e506/Images/Documentation/Call%20Insights%20CH%202026.pdf)