I'm leaving a care home review

We allow users and third parties to post comments and ratings of their experiences (“Reviews”) on our site. The primary purpose of these Reviews is to help potential residents / service users to find the right care home/service. The Reviews also pr...

For full information on our reviews policy and procedure please click here for our full detailed explanation.

You can leave a review for any care home by clicking here and following our review wizard to find the correct care home. Please be aware of our reviews terms and policy, full details of which can be found here . 

We want residents and their family and friends to have their say on care home providers; however to make sure our reviews are fair and balanced, reviews are not accepted from: Members of the care provider’s staff and/or ex-members of staff ...

As a review site we pride ourselves on including the most detailed and factually accurate reviews in the care industry. For that reason Reviews must be: • Accurate  (where it states facts) • Genuinely held (where it states opinion) ...

Once received, your review is entered onto our system by our Review Team.  Your review is then flagged as ‘Pending Publication’ and an email is sent to you notifying you that we aim to publish your review within 7 days.  An email is also...

We reject reviews for the following reasons: The Connection of the Reviewer is not valid ( see here )  The Review does not conform to our Content Standards (which can be found here: https://www.carehome.co.uk/terms/#invitetoreview ) The R...

Reviews are published on our website and potentially other selected websites and social media. By submitting a Review to our site, you agree to grant us a non-exclusive, perpetual royalty-free, transferable and sub-licensable licence to use that Re...