How to ensure your contact details are correct so you never lose an enquiry

Once you have access to your Control Panel, the first thing you want to do is to ensure that any enquiry from a potential care seeker goes to the right place.  

You want to make sure that your enquiry notifications are going to an inbox where somebody can contact the care seeker right away.  Contacting people who enquire and answering their queries quickly will give you more chance to gain a new resident.

If you are on a Basic or Enhanced Service, to make sure you the correct details follow these steps (see further down the page for Premium and Platinum Subscribers):

Step 1 - Access your "Update profile details" menu

To access the "Update profile details" menu:

1. Log into your carehome.co.uk profile
2. Using the left hand menu click "Profile" and then "Contact Details". If you're in a group of care homes you will need to click the "Edit" button next to the care home you want to check or update. 
   
   

Step 2 - Check the Default Telephone Number

The Default Telephone Number is the number that appears when somebody clicks "View Telephone Number" on your profile.  People selecting this option are very often care seekers looking for care options that are available right away.  Ensure that this number goes through to the team responsible for admissions