How to ensure your contact details are correct so you never lose an enquiry

This article is written for Control Panel users on a Basic or Enhanced Service.  Premium and Platinum Service users have more options when it comes to contact from care seekers such as call channelling.  

Once you have access to your Control Panel, the first thing you want to do is to ensure that any enquiry from a potential care seeker goes to the right place.  

You want to make sure that your enquiry notifications are going to an inbox where somebody can contact the care seeker right away.  Contacting people who enquire and answering their queries quickly will give you more chance to gain a new resident.

To make sure you have an email address entered and it's the correct email follow these steps:

Step 1 - Access your "Update profile details" menu

To access the "Update profile details" menu:

1. Log into your carehome.co.uk profile
2. Using the left hand menu click "Profile details".  If you're in a group of care homes Control Panel - Click "Care Homes" and then "Update" Next to the care home you want to check or update.  If your a single care home click the option "Update Profile Details"
   View for groups
   View for single Care Homes

    

3. Click the option Address/Contact

Step 2 - Check the Display Telephone Number

The Display Telephone Number is the number that appears when somebody clicks "View Telephone Number" on your profile.  People selecting this option are very often care seekers looking for care options that are available right away.  Ensure that this number goes through to the team responsible for admissions