--- title: "Top 20 Group Care Home Awards - Frequently asked questions" slug: "clone-top-20-group-care-home-awards-frequently-asked-questions" updated: 2026-11-10T10:12:47Z published: 2026-11-10T10:12:47Z canonical: "support.carehome.co.uk/clone-top-20-group-care-home-awards-frequently-asked-questions" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.carehome.co.uk/llms.txt > Use this file to discover all available pages before exploring further. # Top 20 Group Care Home Awards - Frequently asked questions Each year, [carehome.co.uk](http://carehome.co.uk) gives out awards to the top 20 top-rated care home Groups across 4 categories. The [carehome.co.uk](http://carehome.co.uk) Top 20 Group award is a mark of excellence, serving as a testament to the hard work and dedication of everyone in your organisation. The awards highlight that your group has been one of the top-rated by residents/service users and their family or friends in the past year and show potential customers that you provide the highest quality of care and support. Your questions answered... ## How do we enter the awards? You don’t need to apply. All groups listed on [carehome.co.uk](http://carehome.co.uk) are automatically entered. ## What are the eligibility criteria? All care home groups listed on carehome.co.uk are automatically entered into the Top 20 Care Home Group Awards. To qualify as a winner, a group must meet **all** the following criteria: - Have a group review score which might place them in the Top 20 in their group size category at 11.59 pm on the awards cut-off date. - Have at least 75% care homes in the group (where a group consists of care homes and extra care housing, only care homes are counted) - Have at least 75% regulatory-compliant homes within their group as per our [specified criteria](https://support.carehome.co.uk/docs/awards-criteria-regulatory-authority-compliance) To win, a care home group must: Have a group review score which might place them in the Top 20 in their category at 11.59 pm on the cut-off date Have at least 75% care homes in the group (i.e. where a group consists of care homes and extra care housing, only care homes are eligible to be included in the count) Have at least 75% regulatory-compliant homes within their group as per our [specified criteria.](/v1/docs/awards-criteria-regulatory-authority-compliance) ## What are the 4 group categories? Award winners are divided into 4 categories, according to their size: - Top 20 Large Care Home Groups (25+ Care Homes) - Top 20 Medium to Large Care Home Groups (13-24 Care Homes) - Top 20 Medium Care Home Groups (7-12 Care Homes) - Top 20 Small Care Home Groups (2-6 Care Homes) ## Do Adult Day Care Centres or Extra Care Housing contribute to a group’s size? Adult Day Care Centres and Extra Care Housing are not eligible for awards and don’t count towards a care home group’s size. For example, a group with 15 Care Homes and 5 Extra Care settings will be classed as mid-size for the awards, even though it appears as a large group on our website due to all 20 settings. ## We’ve bought 4 new homes, does that affect our group size for the awards? If a Care Home Group is bought or sold around the awards cut-off date, and records are merged or split, this may significantly impact the group’s score and affect award eligibility. We’re unable to predict how such changes may influence review scores. ## What do winners receive? Award winners receive: - An exclusive awards pack including stickers (individual homes only), balloons, pens and lanyards. - A Top 20 Winners’ logo on their [carehome.co.uk](http://carehome.co.uk) profile - A logo file for use on websites and printed materials - Inclusion in the winners list published on [carehome.co.uk](http://carehome.co.uk) - A framed certificate - A local PR article arranged by the [carehome.co.uk](http://carehome.co.uk) News team ## When are winners announced? We aim to announce winners within approximately 2 weeks of the cut-off date, after thorough checks by the Reviews Quality Assurance team. ## How will we know if we’ve won? Winners are notified by telephone and/or email. We recommend making sure your contact details are up to date so that we can get good news to you as soon as possible. ## Is there a ranking within the Top 20? No. Winners are listed alphabetically within their category, not by score. ## How can we check our ranking before the awards? Rankings can change at any time up to, and after the awards cut-off. To check your current rank, follow these steps: 1. Visit the homepage of [carehome.co.uk](http://carehome.co.uk) and click on the “**Groups/Owners**” tab at the top of the page. Select the size of your group from the “**Filter by Number of Settings**” box – choose from: Large Care Home Groups (25+ Care Homes) Mid-Size Large Care Home Groups (13-24 Care Homes) Mid-Size Care Home Groups (7-12 Care Homes) Small Care Home Groups (2-6 Care Homes) Then click ‘**Done and Close**” 2. In the ‘Sort by’ box, select "**Review Score**" not “Default” * 3. Count down the list to see where your group appears. *Important: Default search results and ranking data in your Portal may not reflect your awards ranking as they include elements such as subscription level.* ## Why didn’t we win a group award? You may not have won if: Your group review score at the awards cut off point placed you outside the Top 20 in your category You had less than 75% regulatory-compliant homes in your group. You had less than 75% of care home settings within the group. During our post-awards checks, we discovered a breach of our review policy (e.g. we discovered fraudulent activity/reviews not submitted in accordance with our policy, which resulted in these reviews being removed). ## We have a higher score than an award winner - why didn’t we win too? Award rankings are based on group scores at 11:59 pm on the cut-off date. They are calculated to 3 decimal places and rounded to 1 decimal place on the website. Scores can change up to and after the cut-off, but only scores at the cut-off time count. Although you may now have a score that is higher than an award winner, their score was higher at the awards cut-off point. ## Can an award be revoked? Yes. Awards may be removed if: A care home enters special measures within 12 months of the cut-off date, and this action puts a care home group below the 75% requirement. Reviews contributing to the award are later removed due to policy breaches.